Introduction

At NeverTouch Lighting, headquartered in Kelowna, BC, we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect the personal information of our users and customers. We encourage you to read this document thoroughly to understand our practices regarding your data.

What Information Do We Collect?

When you interact with our website or services, we may collect certain personal information, which can include:

• Personal Identification Information: such as your name, email address, mailing address, phone number, and payment details when you register, place an order, subscribe to newsletters, or engage with other site features.
• Non-Personal Information: including browser type, IP address, the pages you visit, and how you interact with our website.
• Communication Data: such as feedback, reviews, survey responses, and any other information you voluntarily provide when communicating with us.
  

How Do We Use Your Information?

We use the collected information for various purposes, including but not limited to:

• Personalizing Your Experience: to tailor your browsing experience and deliver content and product offerings that interest you.
• Improving Our Services: to optimize our website, enhance customer service, and address any technical issues.
• Transaction Processing: to process orders, manage payments, and ensure a smooth purchasing experience.
• Communication: to respond to your inquiries, provide updates on your orders, and send newsletters or promotional content if you have opted to receive such communications.
• Feedback and Surveys: to gather your opinions and insights to improve our products, services, and customer experience.

Protection of Your Data

We prioritize the security of your personal information. While no online system can guarantee complete security, we take the following measures to protect your data:

• Encryption: We use SSL (Secure Socket Layer) encryption for secure data transmission.
• PCI Compliance: Payment details are handled through PCI DSS-compliant external payment gateways.
• Regular Security Audits: We conduct periodic system audits and implement updates to maintain high-security standards.
• Access Control: Only authorized personnel have access to sensitive data, ensuring your information remains secure.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience. Cookies are small files stored on your device that help us:

• Remember Your Preferences: to deliver a customized experience based on your previous interactions.
• Analyze Site Traffic: to understand user behavior and improve website functionality.
• Target Advertising: to display relevant ads through Google AdSense and other third-party services.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain site features.

Third-Party Associations

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in website operations, business functions, and customer service, provided they agree to keep your data confidential.
• Legal Compliance: We may disclose information when required to comply with legal obligations, enforce our site policies, or protect the rights, property, or safety of NeverTouch Lighting, our users, or others.

Google Services

We use Google AdSense and other Google services for advertising and analytics. These services may use cookies to show you ads based on your prior visits to our website or other sites. You can manage how Google uses your information through the Google Ads Settings.

Children’s Privacy

We are committed to protecting the privacy of children. Our website is not intended for individuals under the age of 13, and we do not knowingly collect or solicit personal information from children under this age. If we become aware that we have collected such information, we will take steps to delete it promptly.

Your Rights

You have the right to access, correct, or delete your personal data at any time. You may exercise these rights by:

• Logging into your account and updating your information directly.
• Contacting us via email for assistance with data management.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we recommend reviewing this policy regularly to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

NeverTouch Lighting

• Address: 1905 Evergreen Ct Unit 9, Kelowna, BC V1Y 9L4
• Phone: 250-000-0000

Last Updated: October 21, 2023